1. Information we collect
We may collect information you choose to provide when you contact us, request a product demonstration, ask for a proposal, or communicate with us about a service. This can include your name, email address, telephone number, organization, role, and the details of your inquiry.
Where a product requires an account, we may also process account and profile details, authentication information, service preferences, and records connected to your use of that product.
2. Usage and technical data
Our website and products may receive limited technical information such as browser type, device type, IP address, approximate location, pages viewed, timestamps, and diagnostic events. We use this data to operate, secure, troubleshoot, and improve our services.
3. How we use information
- To respond to inquiries and provide requested services.
- To create and administer product accounts where applicable.
- To deliver, maintain, secure, and improve software products.
- To process transactions and maintain business records.
- To meet legal, regulatory, and contractual obligations.
- To prevent fraud, abuse, and unauthorized access.
4. Business and school systems
When an organization or school uses an EYEHAI system, that customer may determine what information is entered and how it is used. In those cases, we handle the information to provide the contracted service and follow the customer's lawful instructions. The customer remains responsible for having an appropriate basis to collect and use the information it places in the system, including information concerning staff, students, parents, customers, or suppliers.
5. Cookies
We may use cookies or similar technologies that are necessary for website security, account sessions, and core product functionality. For example, the restricted administration area uses an essential session cookie after a successful sign-in. If we introduce optional analytics or marketing cookies, we will provide appropriate notice and choices where required.
6. Payments
Payments and online transactions may be processed through approved third-party payment providers. Depending on the service offered, these providers may include Paystack, Hubtel, or another provider identified at the time of payment. Payment providers process transaction details under their own terms and privacy notices. We do not claim that a particular provider is active until it is presented in the relevant product or checkout flow.
7. Sharing and third-party services
We may use trusted hosting, communications, payment, analytics, security, and software infrastructure providers where needed to operate our services. We share only the information reasonably needed for those services. We may also disclose information when required by law, to protect legal rights or safety, or as part of a legitimate business transfer subject to appropriate safeguards.
We do not sell personal information as a business activity.
8. Security
We use reasonable administrative, technical, and organizational measures appropriate to the nature of the information and service. These measures may include access controls, secure transport, restricted credentials, backups, and software maintenance. No system can be guaranteed to be completely secure, so users should also keep account credentials confidential and notify us of suspected misuse.
9. Retention
We retain information only for as long as reasonably needed to provide services, manage our relationship with a customer, meet legal or accounting requirements, resolve disputes, and maintain security. Retention periods vary according to the type of data, product, and applicable contract. Information is deleted, anonymized, or securely archived when it is no longer required.
10. Your choices and rights
Subject to applicable Ghanaian law and any relevant contractual arrangements, you may ask to access, correct, update, or delete your personal information, object to or restrict certain processing, or withdraw consent where processing relies on consent. Some requests may be limited where we must retain information by law or where an organization controls the relevant account or records.
11. Contact and Ghana context
EYEHAI TECHNOLOGIES LTD is based in Kumasi, Ashanti Region, Ghana. To ask a privacy question or make a request, email contact@eyehai.com. We handle personal information with regard to applicable laws of Ghana and any additional obligations agreed with our customers.
12. Changes to this policy
We may update this policy as our products, practices, or legal obligations change. The effective date at the top of this page shows when the current version took effect.